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Products & Services Information - Heating & Ventilation

3 articles

23rd July 07 - Sontay gets interactive! New live on-line chat facility for customers
12th Jun 07 - Joint action needed for workplace comfort, says expert
4th Jun 07 - Air Cooling Solutions For The Warmer Months

Sontay gets interactive! New live on-line chat facility for customers
Sontay gets interactive! New live on-line chat facility for customersSontay, the market leader in control peripheral products, has added a ‘live chat’ online support facility for customers to talk to staff working on key functions within the business such as the customer service and technical support teams. This latest service enhancement is part of a huge investment the company is making this year as part of its ongoing improvement process to drive customer service to new levels in the HVAC sector.
Benefits of Sontay’s live support include real-time chats with its friendly and knowledgeable support staff in five different departments – all accessible from the ‘Contact Us’ menu at www.sontay.com. Departments currently online are customer service, technical support, accounts, UK sales and European sales – just look for the ‘Live Support Online’ logo. When outside of office hours or when a member of staff is away from their desk, there is the option to click on a ‘currently unavailable’ button which enables the customer to send an email to the relevant person who will then get back to them as soon as possible. Once a session has ended, customers can rate the quality of the service given so Sontay can look to continually improve its business.
“The live chat is yet another tool we have implemented to make doing business with us even easier” says Stuart McSorley, Director at Sontay. “Feedback from our first customers indicates that this has been was well received - they like the way they can use it for a swift response on product availability, technical advice, etc. We continue to listen to our customers to find out what they want and we do our best to put into operation suitable services to answer these requests.”
The company is making a significant six figure sum investment to improve customer service this year. Other website developments include an email newsletter offering the latest news and product updates, also downloadable from the website, and the release of the first update available, also via download, for the 2007 Product Selection Tool CD. The update includes revised data sheets with all pdfs now unlocked, and the correction of bugs found by customers with the order pad. Sontay have also smoothed out the process for buying multipack products and ordering the correct quantity of accessories. The update can be downloaded at www.sontay.com/cd-updates.html.
For further information on Sontay, the Sontay product range or for a copy of the Sontay catalogue visit www.sontay.com.

Joint action needed for workplace comfort, says expert
Joint action needed for workplace comfort, says expertA leading climate control expert is calling for a more joined-up approach to workplace environment and its effect on staff wellbeing. Human resources and facilities management departments would contribute hugely to a happy workplace by planning the workplace together, he said.

'It's common knowledge now that comfortable and happy workers are more productive, let alone more loyal,' said Chris Wollen of Ergro Group. But comfort goes beyond having the right shaped chair - and it proves that there can be real business benefits when the buildings people and the 'people people' start working together on the fundamentals.'

Mr Wollen's comments follow the recent publication of new research, which showed that 92 per cent of HR professionals in the private sector believed the wellbeing of employees was affected by their physical working environment. The research concluded that organisations, when planning changes to the workplace, should actively communicate with the people who the changes will affect. Working with employees and the professionals designing and altering any workspace will always have a better result.

Maintaining a comfortable temperature is one of the most vital contributions that can be made, he pointed out. Ergro Group recently commissioned independent research which showed that 61 per cent of workers say their bosses didn't provide comfortable conditions at work during hot weather.

'Think of what you'll need before you need it. Hot spells can take everyone by surprise if they come early in the year, as we've seen. So if you already have air conditioning, arrange for servicing and maintenance now, before the peak summer season. Having it break down when you need it most will add to your costs.

'Getting it right in the workplace and business environment has become even more important in recent years - we all have more demanding clients, customers and staff,' he stressed.

'We have all heard of ergonomics - now we are taking it a stage further. We call this new focus on a comfortable workplace climate "Ergronomics(tm)".' More information is available at www.ergro.co.uk
Ergro Group, www.ergro.eu, info@ergro.co.uk, Phone: 0845 094 3225, Fax: 0845 094 3227

Air Cooling Solutions For The Warmer Months
Air Cooling Solutions For The Warmer MonthsParrs, one of the UK’s leading suppliers of industrial and commercial workplace equipment, has enhanced its existing range of mobile air conditioners, air coolers and fans with a host of new models. They will enable organisations to provide a cool and comfortable workplace that will enable productivity levels and staff morale to be maintained throughout the warmer months.

More than thirty-five air-cooling products are featured in the latest 636-page Parrs catalogue or ordered online at www.parrs.co.uk. Particular prominence has been given to mobile systems suitable for a wide range of environments including offices, shops, rest areas, classrooms, factory floors and warehouses.

According to Richard Scholes, Managing Director of Parrs: “There has been a major growth in the number of organisations ordering air coolers as they tend to be more suitable for the workplace environment. They offer many advantages over air conditioning systems in that windows and doors don’t have to be closed to work efficiently. Also, they don’t have to be vented externally and are significantly cheaper to run.”

To help select the most appropriate air cooling solution, the ‘Parrs Guide to Cooling’, which can be found on the company’s website, explains the difference between the different systems. The full range is available for immediate delivery and Parrs has specialist staff available on the telephone to discuss particular enquiries.

F. Parr Limited is a well-established, family run firm with over one hundred years experience. It is one of the UK’s leading suppliers of industrial and commercial workplace equipment and specialises in the provision of handling, working at height and storage products. It has achieved ISO9001:2000 accreditation for the sale and distribution of industrial products which are available through a 636 page catalogue as well as an e-commerce website. Parrs is committed to delivering the highest levels of customer service and after sales support. For further information, please visit www.parrs.co.uk

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