Chubb Fire & Security Ltd is helping boost the reliability of CCTV systems with a new service that proactively checks the status of installed CCTV equipment, bringing enhanced levels of safety and security to customers throughout the UK. Chubb, a leading provider of security and fire-safety solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX).
Chubb® ServiceCheck is an automated service that connects regularly to individual CCTV systems over the Internet to check on the status and operation of their digital video recorders (DVR), network video recorders (NVR) and cameras.
Chubb ServiceCheck performs a daily review of the status of the network connection and recording equipment, cameras, hard disk, recording duration, frame rates, and time and date accuracy – all of which are critical to the successful operation of a CCTV installation. Any issues are escalated to the customer, who can contact Chubb for resolution by the Chubb service team.
This new service was launched in partnership with Chubb’s own Remote Video Response Centre (RVRC). Colin Leatherbarrow, product solutions director for Chubb, says that in a snapshot survey of 300 CCTV sites, more than three quarters had opportunity to enhance equipment performance, while two percent were not recording any incidents at all.
“An annual maintenance check on its own can leave customers at risk if there is a fault or damage to the CCTV system or cameras between visits,” said Leatherbarrow. “By adding Chubb ServiceCheck to their maintenance regime, customers can be confident of the integrity and performance of their CCTV system.”