Axis Group, one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, has been awarded a three-year contract to deliver cleaning and security services to Houndshill Shopping Centre, Blackpool’s premier shopping destination.
The contract includes a total of 20 security officers and cleaning operatives, with all employees transferring to Axis Group under TUPE in a mobilisation period of just five weeks.
Axis Group’s training is also designed to support Houndshill Shopping Centre’s commitment to excellent customer service and the Centre’s status as a WorldHost recognised destination. Axis Group will continue to develop all cleaning operatives and security officers as ambassadors of the Centre, and this will be complemented by Axis Group’s membership of the Institute of Customer Service.
To improve communication and management information for the Shopping Centre, Axis Group will be introducing the latest auditing system from Overtec. This solution has been designed to improve traceability, auditing and to address the major causes of ‘slip, trip and fall’ accidents, incidents and claims. It allows all cleaning activities on site to be tracked, significantly improving cleaning efficiencies and ensuring that in the event of an accident all necessary information is immediately available.
Axis Group was awarded the contract following a competitive tender as it provided the best offer in terms of service delivery and commitment to customer service, explains Mark Hickey, Deputy Centre Manager at Houndshill Shopping Centre:
“Axis Group demonstrated a clear understanding of the requirements set out in our tender, and not only provided the best operational solution, but also was deemed as a good cultural fit for the Centre,” he says.
“Houndshill Shopping Centre is located in the heart of Blackpool with an annual footfall of over 10 million. All businesses in the town form part of the Blackpool Tourism Academy which was formed with the aim to achieve the WorldHost Destination Status and delivering continuous excellent customer service. Axis Group understands the vital role that the Centre’s cleaning and security staff plays in supporting the best customer experience.”
Jonathan Levine, Axis Group Chief Executive, says the approach to the new contract will be to develop the onsite team and support the Shopping Centre by upholding its commitment to delivering a positive customer experience:
“Houndshill Shopping Centre is a popular shopping and leisure destination in a busy seaside resort, and our approach to customer service, training and the implementation of the right technology can help the security and cleaning teams as well as the Centre, its tenants and its visitors.”