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Products & Services Information - Voice & Data

2 articles

14th Jun 07 - Spitfire is UK top 5 SDSL provider
4th Jun 07 - Spitfire Introduces Customer Web Billing

Spitfire is UK top 5 SDSL provider
Spitfire is UK top 5 SDSL providerSpitfire, the leading voice and data solution provider, is now one of the top five providers of SDSL (Symmetric Digital Subscriber Line) services in the UK according to SDSL wholesale suppliers BT and Easynet.

A key factor in Spitfire’s SDSL success is its cost-effective pricing structure. Spitfire’s SDSL offering has an entry level cost of only £75 a month for the highest contention 2Mbps broadband link rising to £299 a month for an uncontended 2Mbps link and all SDSL circuits allow uncapped usage. The uncontended ratio is highly suitable for business quality Voice over IP applications and other uses requiring guaranteed high bandwidth such as video links.

SDSL is distinguished from the more usual ADSL (Asymmetric Digital Subscriber Line) because it provides an equivalent bandwidth for both upload and download broadband access. With ADSL upload bandwidth is substantially less (normally a contended 256Kbps). SDSL has proved to be highly attractive to many types of business, including media and graphics organisations such as advertising agencies and commercial printers where large files have to be uploaded as well as downloaded across the Internet.

Commenting on the top five SDSL placing, Susie Ward, Marketing Director for Spitfire said, “As a top tier ISP Spitfire is delighted that its SDSL service is proving so popular with customers. Many organisations now require a higher upstream bandwidth if they are creating a Wide Area Network between sites or e-mailing large attachments or using FTP to transfer large data files. SDSL offers many of the advantages formerly only obtainable from a Private Circuit with an entry-level monthly cost at a fraction of the price.”

For further information contact: Susie Ward, Marketing Director, Spitfire Technology Group, Tel: 020 7501 3085, Fax: 020 7501 3001, E-mail: susie.ward@spitfire.co.uk, Web: www.spitfire.co.uk

4th Jun 07
Spitfire Introduces Customer Web Billing
Spitfire Introduces Customer Web BillingSpitfire, the leading voice and data solution provider, is introducing on-line billing for customers from June 2007. The aim is to provide more flexible billing information with greater customisation. There are also additional environmental benefits, from saving paper usage and cutting down printer emissions.

As well as a summary invoice customers will be able to select a number of reports for their organisation’s comms usage:

Rental, detailed
Destination, summary
Itemised (above minimum call spend)
Special reports including:
- Most expensive calls
- Longest duration calls
- Most frequently dialled numbers
- Individual numbers with most expenditure

Reports can be viewed on screen or printed off in PDF format. Spitfire will continue to supply a single sheet, summary printed invoice by post.

Security is always a great concern when confidential information is made available on the web and this has been a paramount consideration in the development of Spitfire’s on-line billing service. Precautions include an account access code that will change monthly and will be supplied to customers on their printed invoice by post.

Georgina Baines, Customer Services Director for Spitfire says of the new web billing system, “We are continually seeking to improve our service levels to customers and billing provision is under constant review because our consolidated billing platform is an important part of our customer service. Providing billing information on-line allows customers access to as much or as little information as they require, so they can tailor the information to their particular needs. This means we are not printing billing reports that customers may not want, while we are providing detailed information and reporting for those customers that require it.”

Susie Ward, Marketing Director, Spitfire Technology Group Tel: 020 7501 3085 E-mail: susie.ward@spitfire.co.uk

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